data protection

Protecting your privacy is very important to us. Below you'll find detailed information about how we handle your data.

ACCESS DATA AND HOSTING

You can visit our website without providing any personal information. Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. The information saved and returned allows the respective website to recognize that you have already accessed and visited it using the browser on your device. We use this information to optimally design and display our website according to your preferences. Only the cookie itself is identified on your device. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the website and improving our offering. According to Art. 6 (1) (f) GDPR, this serves to safeguard our legitimate interests in a correct presentation of our offering, which override our interests in balancing interests. All access data is deleted no later than seven days after your visit to the site.

Hosting services provided by a third party

As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. All data collected as part of the use of this website or in forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers only takes place within the framework explained here. This service provider is located within a country of the European Union or the European Economic Area.

DATA COLLECTION AND USE FOR CONTRACT EXECUTION, CONTACT AND OPENING A CUSTOMER ACCOUNT

We collect personal data when you voluntarily provide it to us as part of your order or when you contact us (e.g. via contact form or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract or to process your contact and without it you cannot send the order or contact. Which data is collected can be seen from the respective input forms. We use the data you provide in accordance with Art. 6 (1) (b) GDPR to process the contract and process your inquiries. If you have given your consent to this in accordance with Art. 6 (1) (a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the expiration of the retention periods required by tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use your data in any other way that is permitted by law and about which we will inform you in this statement. You can delete your customer account at any time and can do so either by sending a message to the contact option described below or via a dedicated function in your customer account.

DATA SHARING

In order to fulfill the contract in accordance with Art. 6 (1) (b) GDPR, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select during the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. The data protection declaration of the respective payment service provider applies in this respect. We use payment service providers and shipping service providers that are based in a country outside the European Union. The transmission of personal data to these companies only takes place within the scope of what is necessary to fulfill the contract.

Data transfer to shipping service providers

If you have given us your express consent to do so during or after your order, we will pass on your email address and telephone number to the selected shipping service provider in accordance with Art. 6 (1) (a) GDPR so that they can contact you before delivery for the purpose of notifying you of or coordinating delivery. You can revoke your consent at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.

DHL Paket GmbH, Sträßchensweg 10, D-53113 Bonn
DPD Deutschland GmbH, Wailandtstraße 1, D-63741 Aschaffenburg

EMAIL NEWSLETTER

If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 (1) (a) GDPR. You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration. The newsletter will be sent as part of processing on our behalf by a service provider to whom we pass on your e-mail address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.

DATA USE FOR PAYMENT PROCESSING

Identity and credit check when selecting Klarna payment services

If you choose to use Klarna's payment services, we ask for your consent in accordance with Art. 6 (1) (a) GDPR that we may transmit the data necessary for processing the payment and for an identity and credit check to Klarna. In Germany, the credit reporting agencies listed in Klarna's privacy policy https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdf may be used for the identity and credit check. Klarna uses the information received about the statistical probability of a payment default to make a balanced decision about the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact details below. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time, including by contacting Klarna.

Installment purchase

If you select the "Instalment Purchase" payment method and grant the necessary data protection consent in accordance with Art. 6 (1) (a) GDPR, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) together with the data required for transaction processing (item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time of order) will be transmitted to our partner PayPal, Strasse 1, 12345 Stadt, for the purpose of processing this payment method. To verify the customer's identity and creditworthiness, our partner conducts queries and obtains information from publicly accessible databases and credit agencies. The providers from whom information and, if applicable, creditworthiness information is obtained based on mathematical and statistical procedures, as well as further details on the processing of your data after transmission to our partner PayPal, can be found here: https://www.paypal.com/webapps/mpp/ua/privacy-full

Our partner PayPal uses the information received regarding the statistical probability of a payment default to make a considered decision regarding the establishment, execution, or termination of the contractual relationship. You have the option of contacting our partner PayPal to explain your point of view and contest the decision. The consent to data transfer given during the ordering process can be revoked at any time, even without giving reasons, with effect for the future.

COOKIES AND WEB ANALYSIS

To make visiting our website more attractive and enable the use of certain functions, to display suitable products, or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which prevail within the framework of a balancing of interests, in an optimized presentation of our offering in accordance with Art. 6 (1) (f) GDPR.

Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can find out how long cookies are stored in the overview in your web browser's cookie settings. You can set your browser to inform you about the use of cookies and to decide whether to accept them individually, or to exclude cookies in certain cases or generally. If you do not accept cookies, the functionality of our website may be limited. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for the respective browsers under the following links:

Microsoft Edge™ https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies
Safari™ https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14
Chrome™ https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Firefox™ https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies
Opera™ https://help.opera.com/de/latest/web-preferences/#cookies

Use of Google (Universal) Analytics for web analysis This website uses Google (Universal) Analytics for website analysis. This web analysis service is provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves to safeguard our legitimate interests in an optimized presentation of our offer, which override our interests in balancing interests, in accordance with Art. 6 (1) (f) GDPR. Google (Universal) Analytics uses methods such as cookies that enable an analysis of your use of the website. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. Once the purpose no longer applies and we no longer use Google Analytics, the data collected in this context will be deleted. To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here https://www.privacyshield.gov/list . Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield. You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de . As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you will have to click the link again. If you have given your consent in accordance with Art. 6 (1) (a) GDPR, this website also uses Google Signals. This is an extension function of Google Analytics which enables so-called “cross-device tracking”. This means that if your internet-enabled devices are linked to your Google account, Google can create reports on usage behavior (in particular the number of users across devices), even if you change your device. Google will use data for this purpose if you have activated the “personalized advertising” setting in your Google account. We do not process personal data in this respect; we only receive statistics created on the basis of Google Signals. You can revoke your consent at any time with effect for the future by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de .

This prevents Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data. You can also deactivate the "personalized advertising" setting in your Google Account. Details can be found here: https://support.google.com/ads/answer/2662922?hl=de .

ONLINE MARKETING

Google Ads Remarketing

We use Google Ads to advertise this website in Google search results and on third-party websites. When you visit our website, Google sets a so-called remarketing cookie. This cookie automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. This serves to protect our legitimate interests in the optimal marketing of our website, which predominate after a balancing of interests, in accordance with Art. 6 (1) (f) GDPR. Once the purpose no longer applies and we no longer use Google Ads Remarketing, the data collected in this context will be deleted. Further data processing only takes place if you have given Google your consent to linking your web and app browsing history with your Google account and using information from your Google account to personalize ads that you see on the web. In this case, if you are logged in to Google when you visit our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, Google temporarily links your personal data with Google Analytics data in order to create target groups. Google Ads is an offering from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). To the extent that information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here https://www.privacyshield.gov/list. Based on this agreement between the USA and the European Commission, the latter has determined that companies certified under the Privacy Shield offer an adequate level of data protection. You can deactivate the remarketing cookie using this link https://adssettings.google.com/authenticated?hl=nl . You can also find out more about cookie settings and adjust your preferences at the Digital Advertising Alliance https://www.aboutads.info/.

Affilinet partner program

Our website participates in the Affilinet partner program. This is offered by ad pepper media GmbH, FrankenStraße 150C, FrankenCampus, 90461 Nuremberg (hereinafter "webgains"). This is a so-called affiliate system in which people registered with affilinet (also "publishers") promote the products or services of so-called "advertisers" on their websites using advertising material. This serves to protect our legitimate interests in the optimization and commercial exploitation of our online offering, which prevail within the framework of a balancing of interests, in accordance with Art. 6 (1) (f) GDPR. Using cookies, webgains can track the progress of each order and, in particular, verify that you clicked on the respective link and then ordered the product via the affiliate partner program. You can prevent the setting of cookies by our contractual partners or our website at any time by adjusting your internet browser settings accordingly. Furthermore, cookies that have already been set can be deleted at any time via the internet browser or other software programs. Further information on data processing at webgains can be found here https://www.webgains.com/public/de/datenschutzerklaerung .

Live chat tool Userlike

If you use the live chat tool to contact us, the data you voluntarily enter there (name, email address, message) will be processed by us in accordance with Art. 6 (1) (b) GDPR for the purpose of answering your inquiry as part of contract processing. In addition, the use of this tool serves to safeguard our legitimate interests in effective and improved customer communication in accordance with Art. 6 (1) (f) GDPR, which override our interests in a balancing of interests. The data will then be deleted. As part of processing on our behalf, the third-party provider Userlike provides us with the services for providing the live chat tool. All data collected as part of the use of the chat tool is processed on its servers.

Google reCAPTCHA

To protect against misuse of our web forms and spam, we use the Google reCAPTCHA service in some forms on this website. Google reCAPTCHA is provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). By checking manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. According to Art. 6 (1) (f) GDPR, this serves to safeguard our legitimate interests, which predominate within the framework of a balancing of interests, in protecting our website from misuse and in ensuring our online presence is displayed smoothly. Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, to use methods such as cookies to analyze your use of the website. The automatically collected information about your use of this website, including your IP address, is generally transferred to a Google server in the USA and stored there. In addition, other cookies stored in your browser by Google services are evaluated by Google reCAPTCHA. Personal data from the input fields of the respective form is not read or saved. To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here https://www.privacyshield.gov/list . Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield. You can prevent Google from collecting the data generated by the JavaScript or cookie and relating to your use of the website (including your IP address) and from processing this data by Google by disabling JavaScript execution or cookies in your browser settings. Please note that doing so may limit the functionality of our website for your use. Further information about Google’s privacy policy can be found here https://policies.google.com/privacy .

SOCIAL MEDIA

Our presence on social networks and platforms serves to improve and actively communicate with our customers and interested parties. We provide information there about our products and current special offers. When you visit our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called user profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used on your device for this purpose. These cookies store visitor behavior and the interests of users. According to Art. 6 (1) (f) GDPR, this serves to safeguard our legitimate interests, which prevail within the framework of a balancing of interests, in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (consent) to data processing, e.g. using a checkbox, the legal basis for data processing is Art. 6 (1) (a) GDPR. To the extent that the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has issued an adequacy decision for the USA. This is based on the EU-US Privacy Shield. A current certificate for the respective company can be viewed here [ https://www.privacyshield.gov/list ]. Detailed information on the processing and use of data by the providers on their websites, as well as a contact option and your related rights and setting options to protect your privacy, in particular opt-out options, can be found in the providers' data protection notices linked below. If you still need help in this regard, you can contact us.

Facebook: https://www.facebook.com/about/privacy/ . Data processing is based on an agreement between joint controllers pursuant to Art. 26 GDPR, which you can view here : https://www.facebook.com/legal/terms/page_controller_addendum . Further information on data processing when visiting a Facebook fan page (information on Insights data) can be found here : https://www.facebook.com/legal/terms/information_about_page_insights_data .

Google / YouTube: https://policies.google.com/privacy?hl=de
Twitter: https://twitter.com/de/privacy
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Xing: https://privacy.xing.com/de/datenschutzerklaerung

Opt-out option:

Facebook: https://www.facebook.com/settings?tab=ads
Google/YouTube: https://adssettings.google.com/authenticated?hl=de
Twitter: https://twitter.com/personalization
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
Xing: https://privacy.xing.com/de/datenschutzerklaerung/welche-rechte-koennen-sie-geltend-machen/widerkehrsrecht

SENDING REVIEW REMINDERS BY EMAIL

Review reminder from Trusted Shops

If you have given us your express consent to do so during or after your order in accordance with Art. 6 (1) (a) GDPR, we will transmit your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne ( www.trustedshops.de ), so that they can send you a review reminder by email. This consent can be revoked at any time by sending a message to the contact option described below or by contacting Trusted Shops directly.

CONTACT OPTIONS AND YOUR RIGHTS

As a data subject, you have the following rights:

pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
pursuant to Art. 16 GDPR, you have the right to immediately request the rectification of inaccurate or incomplete personal data stored by us;
According to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is necessary; to exercise the right to freedom of expression and information;
to fulfil a legal obligation; for reasons of public interest or for the establishment, exercise or defense of legal claims;
pursuant to Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data if you contest the accuracy of the data;
the processing is unlawful but you oppose its erasure;
we no longer need the data, but you require it to assert, exercise or defend legal claims or you have objected to the processing pursuant to Art. 21 GDPR;
pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller;
Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or of our company headquarters.

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice.

Data Protection Officer:
Franco A. Strauss
James-Watt-Strasse 10
33334 Gütersloh
Email: datenschutz@streamoptics.de

Right of objection:

If we process personal data as explained above to protect our legitimate interests, which override our interests in a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation. After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.

Privacy policy created with the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte.